Refund Policy
Last updated: July 2026
This policy explains when you're entitled to a refund for a HireFlow AI subscription, and how to request one. It applies to all customers, regardless of plan or payment method.
1. 14-day money-back guarantee
If you're a new customer, you can request a full refund within 14 days of your first payment on a plan, for any reason. This applies whether you're on a monthly or annual subscription — we'll refund the payment in full and cancel the subscription, no questions asked.
2. Refunds after the 14-day window
Outside the 14-day window, payments are generally non-refundable, including for partial billing periods, unused screening volume, or downgrades made mid-cycle. We make exceptions where:
- You were charged due to a billing or technical error on our end
- You were charged after cancelling your subscription, or before a cancellation took effect
- You were double-charged for the same billing period
- The service was unavailable or unusable for a significant part of the billing period due to a fault on our side
If any of these apply to you, contact us and we'll investigate and refund what's owed.
3. Subscription cancellations
You can cancel your subscription at any time from your account settings, or by contacting us. Cancelling stops future billing but doesn't automatically refund the current billing period — you'll keep access until the end of the period you've already paid for, per Section 2 above.
4. How to request a refund
Email us at umohsenene@gmail.com, or reach out through our Contact page, with the email address on your account and the reason for your request. We aim to respond within 2 business days.
Approved refunds are issued to your original payment method, and typically appear within 5–10 business days depending on your bank, card issuer, or payment provider.
5. Chargebacks
If you believe you've been charged in error, please contact us first so we can resolve it directly — it's faster than a chargeback and avoids any dispute fees or account restrictions on your side.
6. Changes to this policy
If we make a meaningful change to this policy, we'll update the date at the top of this page.
7. Contact us
Questions about a charge or a refund? Reach us at umohsenene@gmail.com or through our Contact page.